The Loylogic reward platform incorporates a set of support applications readily available to dedicated users and stakeholders. The support applications are fully integrated with the core platform. All applications are web based, hosted by Loylogic and hence easy for the stakeholders to use.
Loyagent™Loyagent™ is a web application dedicated to the customer service agents of our loyalty program clients. Agents can log-in to the application and book rewards on behalf of their program members. Being a web-based application it's easy to use and allows you to integrate the reward business process into your existing customer service applications. Key functionality features of the application include:
- Agent log-in
- Perform reward booking
- Integrate/Check points accounts
- View previous reward order information
Loyhelp™Loyhelp™ is an integrated web application that acts as a central help point for all users of the reward platform. The database provides detailed descriptions and screenshots on all platform-related processes and informs users about new platform features and updates. As a result, Loyhelp™ leads to a better user experience for customer service agents and program members.
Loysupport™Loysupport™ is a role-based application that allows the user to insert changes in a specific format and track the request. The requests are logged real-time, providing complete transparency to their progress. You can pull reports to see the adherence to agreed SLAs although these reports are also regularly provided by the Loylogic team.
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